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Contact Us
Picked for you
Picked for you
How to reach us
You can contact us in two ways, and both reach the same support team.
- Live chat: open on the site 24/7, from the chat icon on any page.
- E-mail: support@casinorichprize.co.uk, sent from the address registered on your account with us.
Live chat is the quicker option for anything urgent. E-mails are answered in the order they arrive.
What to have ready when you write
A few details in your first message save a round of questions and let us check your account sooner.
- Your username on your account with us.
- The game, bonus or transaction involved.
- The date and approximate time it happened.
- What you expected and what happened instead.
Questions we help with
Most messages we receive cover one of these areas:
- Account and verification: logging in, changing your details, and the documents needed for identity checks.
- Deposits and withdrawals: pending payments and the methods and limits shown in the cashier.
- Bonuses: wagering requirements, eligibility, and offers that have not credited.
- Technical issues: games that will not load, disconnected rounds, and display problems on your device.
If your question falls outside these, send it anyway and we will pass it to the right team.
Complaints
Write to support@casinorichprize.co.uk with Complaint in the subject line and include the details listed above.
We acknowledge every complaint in writing, check the account records and any relevant game logs, and reply with our decision once the matter has been looked into. If we need more information from you, we will ask for it, and we will keep you updated if the checks take longer than expected.
Safer gambling and age limits
Our site is for adults aged 18 or over. You can set deposit limits, take a time-out or self-exclude in your account, and our team can arrange any of these for you. Free, confidential support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.
