Richprize Casino Login: Sign In to Your Account

You sign in with the email address on your account and your password. The Login button sits in the bottom left corner of the site, so you can reach it from wherever you are without hunting through menus.

1. Open the Log In window

   Click Login in the bottom left corner of the site.

2. Enter your email address

   Use the address your account was opened with, not a second one you also use.

3. Enter your password

   Type it in full. If nothing is accepted, use the Forgot option rather than guessing again.

4. Confirm and land in your account

   You arrive signed in, with your balance, your profile settings and any active bonus tile in view.

The same email and password sign you in on the iOS and Android apps, so you don't need separate details for mobile. One account per person is the rule at Richprize Casino, which keeps your balance, your loyalty status and your verification in a single place.

A forgotten password doesn't need support. The reset runs through the email address on your account and takes a couple of minutes.

1. Open the Log In page

   Click Login in the bottom left corner as usual.

2. Click "Forgot"

   The reset starts from the Log In page itself, under the sign-in fields.

3. Check your email

   We send the reset to the address registered on your account, so open that inbox.

4. Set a new password and sign in

   Choose something you don't use anywhere else, then sign in with your email and the new password.

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If the reset email hasn't arrived, look in your spam or promotions folder before trying again, and make sure you're checking the inbox you registered with. Our live chat can confirm which address is on the account.

Your login email can be changed, but not from a settings field: message our support team and they will update the address on the account for you. That extra step exists on purpose, because the email on an account controls password resets.

Verifying your email and your phone number is done by you, in My Profile, and either can be completed later if you skipped it when you opened the account.

1. Verify your email address

   In My Profile, enter your email address, click Verify, then type in the code we send to that inbox. Once it's verified, you can also subscribe to our newsletter.

2. Verify your phone number

   In My Profile, enter a valid mobile number, click Verify, then enter the 4-digit code that arrives by SMS.

Verified contact details matter beyond sign-in. Loyalty status changes and account notices reach you by email and SMS, and a confirmed email and phone number are part of the conditions for a referral bonus to be paid out.

Most failed sign-ins come down to the address or the password, not the account. Work through this short list before anything else.

• The email address. Make sure it's the one on your account, with no stray space at the start or end.
• The password. Check your keyboard layout and that caps lock is off, then use Forgot instead of a fifth attempt.
• The reset email. Spam and promotions folders catch it more often than you'd expect.
• A second email of yours. If you have more than one address, the account only answers to the registered one.
• Your connection. A dropped connection mid-sign-in looks like a rejected password; reload the page and try once more.

If none of that helps, our live chat is open at any time and usually answers within a few minutes. Support can confirm the email held on your account and whether your email and phone are verified, which is normally all it takes to get you back in.

Signing in puts the account controls in one place. The table below shows where the common tasks sit, so you're not clicking around looking for them.

One habit saves a lot of frustration: activate a promotion before you deposit. A deposit made without activating the offer first doesn't count towards that offer's requirements, and most promotions are switched on with the Activate button under the banner on the bonus tile. Promo codes go in the input field at the top of the promo campaign page and are confirmed with the checkmark button.

All connections are encrypted, and every account is fully verified before a withdrawal is processed. We hold a gaming licence, publish an AML Policy, and handle your personal data in line with GDPR.

• Verification documents. We ask for a valid identity document, a valid proof of address and a proof of payment document. You upload them in the Verify Documents section of your profile.
• How long the check takes. Up to three working days, unless we need to ask for something extra. You get a notification once your documents are approved, and live chat can confirm your current status.
• Your data. Cookies are used for analytics, personalisation and spotting security risks; you can adjust cookie preferences in your browser settings at any time.
• Your privacy with support. We don't share your information without your consent.

The tools that keep play under control live in the same profile you sign in to. Deposit limits and time limits are switched on, changed and switched off by you, without contacting us first.

If you want a longer stop, self-exclusion runs from six months up to five years. Closing an account follows the same route.

1. Verify your account

   Verification proves the account is yours before any exclusion is applied.

2. Message customer support

   Tell us the period you want, anywhere between six months and five years.

3. Complete the self-exclusion form

   Fill in the request form and we apply it. The same form is used when you want the account closed.

Live chat is reachable at any time and typically replies within a few minutes, which makes it the quickest route for anything to do with signing in: the email on your account, a reset that hasn't arrived, or your verification status. Email support is there as well when your question needs attachments or a written trail.

Our site, live chat and support team work in English, German, Greek, French and Croatian. There's also an Info Centre with FAQ articles covering bonuses, cashback, verification status and payment errors, which answers many questions before you need to message anyone.